University Student Administration and Quality Improvement - A Holistic Approach

This paper explores links between quality in student administration with overall university quality. It identifies the need for a holistic approach to quality improvement in student administration within Australian universities. It suggests that the challenge for quality improvement is to first develop a knowledgeof stakeholders' conceptions of quality and then design matching quality improvement processes and procedures within a 'learning organisation' context. Further, it argues that long term success in the areaof quality improvement will be determined by 'authenticleadership' within a contextoforganisational culturalchange.