Log-Based Approach for Security Implementation in Cloud CRM’s

Enterprise applications in the cloud satisfy customer needs as well as business needs along with the capability of supporting multiple users and managing massive data storage. On the other hand, these applications contain sensitive data that needs to be security compliant. The increasing adoption of cloud-based applications, owing to several advantages over the traditional ones such as cost savings, availability, time savings, etc., have also posed many issues and challenges that need to be addressed. One of the important applications, cloud-based CRM’s, is the best example of the same. This paper aims to identify certain security and privacy threats over the SaaS-based CRM solutions and the measures to overcome them in order to ensure smooth functioning of business processes. The paper also highlights logs’ monitoring and troubleshooting mechanisms so as to enhance 24/7 business continuity operations.