Quality of Service for Information Access

Information is available in many forms from different sources, in distributed locations; access to information is supported by networks of varying performance; the cost of accessing and transporting the information varies for both the source and the transport route. Users who vary in their preferences, background knowledge required to interpret the information and motivation for accessing it, gather information to perform many different tasks. This position paper outlines some of these variations in information provision and access, and explores the impact these variations have on the user’s task performance, and the possibilities they make available to adapt the user interface for the presentation of information.