Scorecards for Results: A Guide for Developing a Library Balanced Scorecard

Foreword Introduction Chapter 1: What is a Balanced Scorecard? Chapter 2: The Library Scorecard Chapter 3: A Suggested Process Chapter 4: Step 1: The Mission and Vision Chapter 5: Step 2: Strategy and Strategy Maps Chapter 6: Step 3: Selecting Performance Measures Chapter 7: Step 4: Identifying Targets and Initiatives Chapter 8: Step 5: Integrating the Scorecard Chapter 9: Step 6: Communicating Your Scorecard Glossary Appendix: Selected Resources Index