E-government web site enhancement opportunities: a learning perspective

Purpose – This study seeks to develop a framework of analysis that categorizes features of e‐government web site design in a matrix of knowledge‐acquiring process versus learners' values. The proposed framework supports a development plan for a cyber governmental web site that may involve all aspects of a learning process.Design/methodology/approach – A framework for analysis is first proposed. Data were obtained from 137 part‐time students during a class. Participants were requested to enter the Bureau of Foreign Trade (BOFT) web site to learn a subject of their choice in a computer lab. The instruments used for obtaining their opinions were open‐ended questionnaires. Two focus group interviews were also conducted. An iterative analyzing strategy based on grounded theory was employed to obtain the results.Findings – Analytical results of the data based on the framework reveals many insights. Participants indicated that navigational aids, knowledge contents and other designs related to interactive knowled...

[1]  Ricardo Chalmeta,et al.  Methodology for customer relationship management , 2006, J. Syst. Softw..

[2]  Richard C. Anderson.  The notion of schemata and the educational enterprise , 1977 .

[3]  野中 郁次郎,et al.  The Knowledge-Creating Company: How , 1995 .

[4]  Eelko K. R. E. Huizingh,et al.  The content and design of web sites: an empirical study , 2000, Inf. Manag..

[5]  Gonçalo Paiva Dias,et al.  A simple model and a distributed architecture for realizing one-stop e-government , 2007, Electron. Commer. Res. Appl..

[6]  Liang-Chu Chen,et al.  Developing and evaluating an IT specification extraction system , 2006, Electron. Libr..

[7]  Qimei Chen,et al.  Attitude Toward the Site , 1999 .

[8]  T. Okamoto.  The Future Direction on E-Learning Technologies and E-Pedagogy , 2005 .

[9]  Hsiao-Tieh Pu,et al.  Enriching user-oriented class associations for library classification schemes , 2003, Electron. Libr..

[10]  Albert Anghern.  Designing mature Internet business strategies: The ICDT model , 1997 .

[11]  Stephen F. King.  Citizens as customers: Exploring the future of CRM in UK local government , 2007, Gov. Inf. Q..

[12]  Matthew K. O. Lee,et al.  Acceptance of Internet-based learning medium: the role of extrinsic and intrinsic motivation , 2005, Inf. Manag..

[13]  Richard T. Watson,et al.  Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies , 1998, MIS Q..

[14]  Varsha Apte,et al.  Performance comparison of dynamic web platforms , 2003, Comput. Commun..

[15]  Robert H. Ducoffe.  ADVERTISING VALUE AND ADVERTISING ON THE WEB , 1996 .

[16]  Claude Ghaoui.  Document icon bar for the support of authoring, learning and navigation on the Web: Usability issues , 2000, J. Netw. Comput. Appl..

[17]  Jian Anna Xiong.  Current status and needs of Chinese e-government users , 2006, Electron. Libr..

[18]  C. Wagner,et al.  Supporting knowledge management in organizations with conversational technologies: Discussion forums, weblogs, and wikis , 2005 .

[19]  Min Zheng,et al.  Experimental Study of a Self-Tuning Algorithm for DBMS Buffer Pools , 2005, J. Database Manag..

[20]  Ron Sepic,et al.  The national biological information infrastructure as an E-government tool , 2002, Gov. Inf. Q..

[21]  Diane J. Hanson,et al.  E-Learning: Strategies for Delivering Knowledge in the Digital Age , 2003, J. Educ. Technol. Soc..

[22]  Jean Hartley,et al.  Case study research , 2004 .

[23]  Yi-Ching Hsieh,et al.  Website quality and customer's behavioural intention: an exploratory study of the role of information asymmetry , 2005 .

[24]  Hakman A. Wan,et al.  Opportunities to enhance a commercial website , 2000, Inf. Manag..

[25]  Fadi P. Deek,et al.  An Evolving Approach to Learning Problem Solving and Program Development: The Distributed Learning Model , 2005 .

[26]  Robert J. Marzano,et al.  Dimensions of Thinking: A Framework for Curriculum and Instruction , 1988 .

[27]  Olivier Glassey.  Developing a one-stop government data model , 2004, Gov. Inf. Q..

[28]  A. Strauss.  Basics Of Qualitative Research , 1992 .

[29]  P. Jaeger,et al.  Social Information Behavior and the Democratic Process: Information Poverty, Normative Behavior, and Electronic Government in the United States , 2004 .

[30]  David Robins,et al.  Analysis of Web-Based Information Architecture in a University Library: Navigating for Known Items , 2002 .

[31]  M. Richard.  Modeling the impact of internet atmospherics on surfer behavior , 2005 .

[32]  Chaomeng James Huang,et al.  Managing WWW in public administration: Uses and misuses☆ , 2001, Gov. Inf. Q..

[33]  Janette R. Hill,et al.  Improving online learning: Student perceptions of useful and challenging characteristics , 2004, Internet High. Educ..

[34]  Mathew Hillier,et al.  The role of cultural context in multilingual website usability , 2003, Electron. Commer. Res. Appl..

[35]  Cheng-Kiang Farn,et al.  Acceptance of electronic tax filing: A study of taxpayer intentions , 2006, Inf. Manag..