ERP - Change Agent or a Legacy System in Disguise: A Chinese Case

The paper is a report on a case study of a state-owned Chinese company. The study selected one simple business process and compared the process before and after the Enterprise Resource Planning system implementation. ERP systems promise to integrate business processes across an organization and in most cases are considered as an ideal Business Process Reengineering tool. The present study shows the impact of organizational culture on the use of ERP in an organization.

[1]  Jos van Hillegersberg,et al.  Enterprise resource planning: introduction , 2000, CACM.

[2]  Thomas H. Davenport,et al.  Process Innovation: Reengineering Work Through Information Technology , 1992 .

[3]  M. Lynne Markus,et al.  Tailoring ERP systems: a spectrum of choices and their implications , 2001, Proceedings of the 34th Annual Hawaii International Conference on System Sciences.

[4]  Olivera Marjanovic,et al.  Supporting the "soft" side of business process reengineering , 2000, Bus. Process. Manag. J..

[5]  Michael J. Earl,et al.  How new is business process redesign , 1994 .

[6]  Michael Rosemann,et al.  What is ERP? , 2000, Inf. Syst. Frontiers.

[7]  T. Hillman Willis,et al.  Extending the value of ERP , 2002, Ind. Manag. Data Syst..

[8]  Robert M. Davison,et al.  Cultural complications of ERP , 2002, CACM.

[9]  Angappa Gunasekaran,et al.  The role of information technology in business process reengineering , 1997 .

[10]  Jeffrey L. Whitten,et al.  Systems Analysis and Design Methods , 1986 .

[11]  M. Hammer,et al.  REENGINEERING THE CORPORATION: A MANIFESTO FOR BUSINESS REVOLUTION , 1995 .

[12]  M. Al-Mashari Enterprise resource planning (ERP) systems: a research agenda , 2002 .

[13]  Sia Siew Kien,et al.  Enterprise resource planning: cultural fits and misfits: is ERP a universal solution? , 2000, CACM.

[14]  G. Hofstede Culture′s Consequences: Comparing Values, Behaviors, Institutions and Organizations Across Nations , 2001 .

[15]  Sue Newell,et al.  The illusion of ‘best practice’ in information systems for operations management , 1999 .

[16]  Peter B. Seddon,et al.  Assessing and managing the benefits of enterprise systems: the business manager's perspective , 2002, Inf. Syst. J..

[17]  Rob Evans The Human Side of Business Process Re‐engineering , 1994 .