Empowering Knowledge Workers with CMMN: The Concept of Case Learning

CMMN, developed by OMG, is a graphical language for modeling and managing knowledge work. Being highly unstructured and unpredictable and therefore very challenging, knowledge work is studied by Adaptive Case Management. CMMN encompasses a variety of ACM concepts, facilitating case management, however, is still bound by the traditional separation of design and execution phase, restricting adaptability. However, CMMN can be proven useful to study a category of cases, prior to its automation. In this paper, the restrictions of CMMN are discussed, based on current CMMN-enabled platforms. Having them in mind, we suggest alternatives to empower knowledge workers with CMMN possible benefits, without restricting their work, which worth further investigation. Case learning is introduced as such an alternative.

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