User-Centered Requirements: The Scenario-Based Engineering Process
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Contents: Part I:Introduction to the Scenario-based Engineering Process. Engineering Activities and Artifacts. Part II:Process & Techniques. Planning and Managing Effective Requirements Activities. Selecting the Right Techniques. Scenario Elicitation, Analysis, and Generation. Conducting and Analyzing Interactive Observation Sessions. Conducting and Using the Interview Effectively. Defining Work Processes and Conducting Task Analysis. Eliciting and Analyzing Domain Concepts. Using Process Tracing to Analyze the Problem-Solving Process. Conducting and Analyzing Group Sessions. Evaluating and Refining Requirements.