Defining the problem
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This chapter explains the ideas behind the impetus to write this book. It considers the concern regarding communication failure in general, the traditional mismatch between expert and layman and some observations on ameliorating the problems. It contains a brief synopsis of the book as a whole.
[1] R. Putnam. Bowling Alone: America's Declining Social Capital , 1995, The City Reader.
[2] Virginia A. Walter,et al. Teens Are from Neptune, Librarians Are from Pluto: An Analysis of Online Reference Transactions , 2006, Libr. Trends.