Measuring eGovernment Systems Success: An Empirical Study

eGovernment is connecting the government with citizens, businesses, and other stakeholders, via computers and internet. It has received fairly extensive attention in recent years. Many governments have realized the importance of using information and communication technologies to provide efficient and transparent government. It is therefore important to measure the success of government-to-citizen (G2C) eGovernment systems from the citizens’ perspective. This study provides an empirical test of an adaptation of DeLone and McLean’s IS success model in the context of G2C eGovernment. Data collected by questionnaire from 149 users of eGovernment gateway in Bahrain were analyzed. All hypothesized relationships between the six success variables are significantly or marginally supported. This paper concludes by discussing limitations, which should be addressed in future research.