Human-Centered Systems for Business Services

This NSF-funded project is a collaborative effort with the State of New Jersey to address two major problems in consuming and providing government services: the integration and customization of services. The government services needed by the citizens or businesses often require horizontal integration across autonomous government agencies, whose information systems are heterogeneous and difficult to interoperate. The service consumers, both citizens and businesses, face a challenging task of locating relevant services and information from various documents abundantly available on the Web. They are in need of a system to locate and integrate the services that are tailored to individual preferences and constraints.