A Fuzzy Decision-Making Model for the Key Performance Indicators of Hospital Service Quality Evaluation

One of the major concerns of the healthcare industry throughout the world is to provide better hospital service quality. Management and delivery of hospital healthcare services are achieved in a competitive environment in Turkey. For this reason, to make better decisions, the services provided by the public and private hospitals should be monitored and evaluated according to the viewpoint of medical stakeholders. This chapter presents a cause-and-effect, decision-making model in evaluating hospital service quality criteria. Since the decision-making process A Fuzzy Decision-Making Model for the Key Performance Indicators of Hospital Service Quality Evaluation

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