Case Study - Denver International Airport Baggage Handling System - An illustration of ineffectual decision making

Synopsis Dysfunctional decision making is the poison that kills technology projects and the Denver Airport Baggage System project in the 1990's is a classic example. Although several case studies have been written about the Denver project, the following paper reexamines the case by looking at the key decisions that set the project on the path to disaster and the forces behind those decisions.