Facilitating Global Organizational Learning in Product Development at Whirlpool Corporation

The challenges of leveraging learning about product development in a global company are complex. Whirlpool Corporation is addressing these challenges, using a multidimensional strategy that couples work in advanced products and product development with organization development and training. Deborah Durate and Nancy Snyder describe how Whirlpool has implemented training, best practices conferences, and programs focused on enhancing the performance of product development teams to facilitate learning after product development efforts and to leverage that learning on a global basis. Programs and processes are described, and lessons learned as well as guidelines for development are offered.