A framework for the normative analysis of workflow loops

The goal of this paper is to make the communication norms underlying various LAP (Language/Action Perspective) workflow loop models (DEMO, ActionWorkflow) explicit and to contrast them with auditing norms. The transaction paradigm of DEMO and the customer satisfaction orientation of Action Workflow lead to norms which resemble the ones required by internal control, but there are some important differences. We propose a framework for the normative analysis of communication structures in which customer relations and agency relations are distinguished. Whereas most LAP approaches do not take agency relations explicitly into account, the extended workflow loop model allows us to analyze the effects of delegation on communicative structures.

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