Integrated Solutions in the Capital Goods Sector : Exploring innovation, service and network perspectives

With varying degrees of success, a number of firms in the capital goods sector are experimenting with different ‘integrated solutions’ initiatives. Integrated solutions include product innovations ...

[1]  Stefan Stremersch,et al.  The purchasing of full-service contracts: An exploratory study within the industrial maintenance market , 2001 .

[2]  Jay R. Galbraith,et al.  Making Solutions the Answer , 2001 .

[3]  Rogelio Oliva,et al.  Managing the transition from products to services , 2003, International Journal of Service Industry Management.

[4]  Jay R. Galbraith Designing Organizations: An Executive Guide to Strategy, Structure, and Process , 2001 .

[5]  James M. Utterback,et al.  Mastering the Dynamics of Innovation , 1996 .

[6]  L. Neidell,et al.  An empirical investigation of the differences in goods and services as perceived by organizational buyers , 1995 .

[7]  Uday Kumar,et al.  Implementation and execution of industrial service strategy: A case study from the oil and gas industry , 2006 .

[8]  G. L. Shostack Breaking Free from Product Marketing , 1977 .

[9]  Nicolette Lakemond,et al.  Developing integrated solutions: The importance of relationships within the network , 2006 .

[10]  Robert A. Burgelman Managing the Internal Corporate Venturing Process , 1984 .

[11]  Clayton M. Christensen,et al.  CUSTOMER POWER, STRATEGIC INVESTMENT, AND THE FAILURE OF LEADING FIRMS , 1996 .

[12]  R. Ford,et al.  Managing Service Organizations: Does Having a “Thing” Make a Difference? , 2002 .

[13]  D. Gann,et al.  Innovation in project-based, service-enhanced firms: the construction of complex products and systems , 2000 .

[14]  Jay R. Galbraith,et al.  The problem of solutions: Balancing clients and capabilities , 2002 .

[15]  P. Hill Tangibles, intangibles and services: a new taxonomy for the classification of output , 1999 .

[16]  S. Vandermerwe,et al.  Servitization of business : Adding value by adding services , 1988 .

[17]  Mary J. Benner,et al.  Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited , 2003 .

[18]  A. Johne,et al.  New service development: a review of the literature and annotated bibliography , 1998 .

[19]  Ian Miles,et al.  Services Innovation: coming of age in the knowledge-based economy , 2003 .

[20]  A. Parasuraman,et al.  Problems and Strategies in Services Marketing , 1985 .

[21]  Clayton M. Christensen,et al.  Disruptive Technologies: Catching the Wave , 1995 .

[22]  R. C. Judd The Case for Redefining Services , 1964 .

[23]  J. March Exploration and exploitation in organizational learning , 1991, STUDI ORGANIZZATIVI.

[24]  E. Fleisch,et al.  Overcoming the Service Paradox in Manufacturing Companies , 2005 .

[25]  Valérie Mathieu Product services: from a service supporting the product to a service supporting the client , 2001 .

[26]  Stephen L. Vargo,et al.  The Four Service Marketing Myths , 2004 .

[27]  Jay R. Galbraith Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process , 2005 .

[28]  A. Parasuraman Customer service in business‐to‐business markets: an agenda for research , 1998 .

[29]  Richard A. Normann,et al.  Reframing Business: When the Map Changes the Landscape , 2001 .

[30]  J. Bessant,et al.  Targeting innovation and implications for capability development , 2004 .

[31]  M. Hobday,et al.  Innovation in Complex Systems Industries: the Case of Flight Simulation , 1995 .

[32]  B. Edvardsson,et al.  Service portraits in service research: a critical review , 2005 .

[33]  Emil A. Thies,et al.  Purchasing business services , 1998 .

[34]  I. Heyman Tolkning och reflektion , 1996 .

[35]  Oskar Brännström Market offer development : industrial experiences in a business-to-business context , 2004 .

[36]  M. Hobday Product complexity, innovation and industrial organisation , 1998 .

[37]  A. V. D. Ven SUGGESTIONS FOR STUDYING STRATEGY PROCESS: A RESEARCH NOTE , 1992 .

[38]  P. Ahmed,et al.  From product innovation to solutions innovation: a new paradigm for competitive advantage , 2000 .

[39]  Faïz Gallouj,et al.  Innovation in services , 1997 .

[40]  Andrew Davies,et al.  The life cycle of a complex product system , 1997 .

[41]  Eric M. Olson,et al.  The Contingent Value of Responsive and Proactive Market Orientations for New Product Program Performance , 2005 .

[42]  Ulrike de Brentani Success and Failure in New Industrial Services , 1989 .

[43]  A. Pettigrew WHAT IS A PROCESSUAL ANALYSIS. , 1997 .

[44]  B. Schneider,et al.  A Framework for Analyzing Customer Service Orientations in Manufacturing , 1989 .

[45]  D. Ford,et al.  How should companies interact in business networks , 2002 .

[46]  Sharan B. Merriam,et al.  Case Study Research in Education : A Qualitative Approach , 1991 .

[47]  Uday Kumar,et al.  A conceptual framework for the development of a service delivery strategy for industrial systems and products , 2004 .

[48]  Clayton M. Christensen,et al.  Explaining the attacker's advantage: Technological paradigms, organizational dynamics, and the value network , 1995 .

[49]  David J. Morrison,et al.  The Profit Zone: How Strategic Business Design Will Lead You to Tomorrow's Profits , 1997 .

[50]  Raymond P. Fisk,et al.  The future of services marketing: forecasts from ten services experts , 2003 .

[51]  James P. Womack,et al.  Lean Thinking: Banish Waste and Create Wealth in Your Corporation , 1996 .

[52]  C. McDermott Managing radical product development in large manufacturing firms: a longitudinal study , 1999 .

[53]  C. Grönroos From Scientific Management to Service Management , 1994 .

[54]  J. M. Rathmell What is Meant by Services? , 1966 .

[55]  Jay R. Galbraith Organizing to Deliver Solutions , 2002 .

[56]  I. Wilkinson,et al.  Managing in complex business networks , 2004 .

[57]  Erik Sundin,et al.  Product and Process Design for Successful Remanufacturing , 2004 .

[58]  Das Narayandas,et al.  Invited Commentaries on "Evolving to a New Dominant Logic for Marketing" , 2004 .

[59]  P. Matthyssens,et al.  Value innovation in business markets: Breaking the industry recipe , 2006 .

[60]  James M. Hulbert,et al.  To Serve or Create? Strategic Orientations toward Customers and Innovation , 1999 .

[61]  Christian Berggren,et al.  Manufacturing firms and integrated solutions: characteristics and implications , 2004 .

[62]  D. Gann,et al.  Integrated Solutions: The new economy between manufacturing and services , 2001 .

[63]  Thomas Ritter The Networking Company , 1999 .

[64]  A. Davies Moving base into high-value integrated solutions: a value stream approach , 2004 .

[65]  A. Parasuraman,et al.  Building a New Academic Field-- The Case of Services Marketing , 1993 .

[66]  Paul Matthyssens,et al.  Creating competitive advantage in industrial services , 1998 .

[67]  Matthew B. Miles,et al.  Qualitative Data Analysis: An Expanded Sourcebook , 1994 .

[68]  R. Wise,et al.  Go Downstream: The New Profit Imperative in Manufacturing , 1999 .

[69]  John C. Narver,et al.  Responsive and proactive market orientation and new-product success. , 2004 .

[70]  Charlotta Windahl,et al.  Suppliers in the privatised UK wastewater market and their possible moves towards integrated solutions , 2006 .

[71]  H. Arnold,et al.  The Delta Model: Adaptive Management for a Changing World , 1999 .

[72]  Martin Fransson Verkstadsindustrins tjänstefiering :en explorativ resa i det nya affärslandskapet , 2004 .

[73]  C. Lovelock,et al.  Whither Services Marketing? , 2004 .

[74]  Ulrike de Brentani Innovative versus incremental new business services : Different keys for achieving success , 2001 .

[75]  D. Gann,et al.  Delivering Integrated Solutions , 2003 .

[76]  A. Salter,et al.  Exploring the capital goods economy: complex product systems in the UK , 2004 .

[77]  J. B. Quinn,et al.  Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry , 1992 .

[78]  Valérie Mathieu,et al.  Service strategies within the manufacturing sector: benefits, costs and partnership , 2001 .

[79]  Kim B. Clark,et al.  Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of , 1990 .

[80]  Hans Georg Gemünden,et al.  Network competence: Its impact on innovation success and its antecedents , 2003 .

[81]  Mary Jo Bitner,et al.  The Development and Emergence of Services Marketing Thought , 1994 .

[82]  L. Araujo,et al.  Services, products, and the institutional structure of production , 2006 .

[83]  D. Cowell,et al.  New service development , 1988 .

[84]  R B Chase,et al.  Where does the customer fit in a service operation? , 1978, Harvard business review.

[85]  Fred Phillips,et al.  THE PRODUCT IS DEAD: LONG LIVE THE PRODUCT-SERVICE! , 1999 .

[86]  Lars-Erik Gadde,et al.  Systematic combining: an abductive approach to case research , 2002 .

[87]  Stephen L. Vargo,et al.  Evolving to a New Dominant Logic for Marketing , 2004 .

[88]  John Söderström,et al.  Från produkt till tjänst : utveckling av affärs- och miljöstrategier i produktorienterade företag , 2003 .

[89]  M. Tushman,et al.  Technological Discontinuities and Organizational Environments , 1986 .

[90]  Evert Gummesson,et al.  Service Management: An Evaluation and the Future , 1994 .