Capturing Flexibility of Information Technology Infrastructure: A Study of Resource Characteristics and their Measure

Abstract:Information technology (IT) infrastructure has been identified in recent years in some businesses as having a critical impact on the firm’s ability to use IT competitively. Although a flexible infrastructure is considered highly valuable under certain circumstances, it is difficult to plan and to measure because there is no common, operational definition. This paper addresses the problem at two levels. First, it presents and explores various efforts to define or describe infrastructure flexibility in the literature. It identifies basic components of IT infrastructure and previously proposed characteristics of flexibility. The discussion considers concepts of IT resource management, including technological architecture, alignment of planning, and human resource skills, all of which have also been linked to definitions of infrastructure flexibility. Second, the paper explores how the concept of infrastructure flexibility is viewed among IT executives. The characteristics of infrastructure may vary ...