Performance measurement in the transportation and distribution sector

In the transportation and distribution (TD first they were split into 11 different segments and next their financial and operational data were gathered and compared. Based on the results of the project, the Dutch national organisation for T&D companies (TLN) has decided to adopt the benchmarking procedure developed in this project and to apply it to all 2,000 medium‐sized T&D companies, who are members of TLN. They will use it as a tool to assist their members in finding opportunities for improvement at the individual company level and to monitor the performance of the sector as a whole.