Design strategy for a national integrated personal health record

This paper addresses the timely and internationally relevant problem of designing a national integrated personal health record. Health care reforms around the world are changing the way health-related activities are performed. The goal is to empower patients to gain control of their healthcare information and foster health care team collaboration through integrated national health information systems. To accomplish this goal it is urgent to engage users in the use of these platforms. We present the process for creating a meaningful design strategy for a citizen portal that incorporates an integrated personal health record. This portal is part of a national health data platform cross-channel experience, connecting health care providers with patients, counting over 750,000 users. We applied a user experience design process to create an effective design solution for an integrated PHR and prototype that can be extended to the development of this new type of PHR.

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