Introducing Maklum - The General Reference Expert Adviser Developed For A University Library
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Describes the development of a standalone expert system called MAKLUM which aims
to provide answers to general reference enquiries relating to library facilities,
services, regulations, loans, membership, location of items, public amenities, etc. The
Adviser is developed for the main library of the University of Malaya using the expert
system shell, CRYSTAL 4.50. The system can run from any personal computer with
DOS. Fifteen undergraduates tested the system of which 73% rated the Adviser as
very good, excellent, and 84% liked most the system's ease of use and its user
interface. Information about library services, facilities, borrowings and reference
privileges are the mostly sought after by the undergraduates.
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