This paper presents some of the key findings of a study into quality management practices of a number of Australian manufacturers with a known interest in and commitment to quality improvements. The information was derived from a detailed questionnaire completed by 52 organisations, and three in-depth case studies. Based on the analysis of the questionnaire survey and the case studies, this paper discusses the following: (i) the motivation for introducing quality improvement (TQM) initiatives; (ii) the major barriers to implementation; (iii) the requirements for successful implementation of TQM, including quality leadership, customer orientation, organisational structure, process capability and control, employee commitment and evaluation.
[1]
James R. Evans,et al.
The management and control of quality
,
1989
.
[2]
Danny Samson,et al.
Manufacturing and operations strategy
,
1991
.
[3]
A. Sinclair.
PUBLIC SECTOR CULTURE MANAGERIALISM OR MULTICULTURALISM
,
1989
.
[4]
P. Crosby.
Quality Without Tears
,
1984
.
[5]
A. Sohal,et al.
Quality management practices in Australian industry
,
1992
.
[6]
P. Swamidass,et al.
Assessing Operations Management from a Strategic Perspective
,
1989
.