Exploring workplace values

Abstract In this article, the question of values in relation to competence is examined. An analytical framework for the examination of values in work sites is synthesised and values in customer service areas of four airline sites are examined. Almost 60 sets of values were identified, which could be clustered into various groups relating to oneself and different foci in the workplace. It is concluded that even these sets of values could be subdivided, would be operationalised differently in different settings and would have different meanings in other service industries. These values seemed to reflect a discontinuity between work and living. It is concluded that the values dimension of competence deserves more attention in delineating work capacities and in the training that prepares individuals for the workplace. Moreover, it is concluded that a greater connectedness between workplace and other life values seems warranted.