Keynote paper: knowledge management: a systems perspective

Using a systems perspective, this paper synthesises many of the most important concepts in Knowledge Management (KM) and provides a fresh viewpoint on many of them. It represents a coherent and unified systems view of KM that uses the accepted terminology of the field and, unlike many KM papers, is not idiosyncratic. This paper adopts a systems perspective at three levels: (1) the level of specific Knowledge Management Systems (KMS) that support KM activities and processes; (2) 'the' KM system that includes KM goals, processes, strategies, culture and the manner in which KM is organised and (3) the overall organisational system of knowledge-related activities. The approach taken is rather comprehensive in that it deals with KM from the microlevel (e.g. what is knowledge?) to the macrolevel of how KM should be organised and the systems architecture of knowledge-related organisational functions.

[1]  William R. King,et al.  Motivating knowledge sharing through a knowledge management system , 2008 .

[2]  William R. King,et al.  Deriving managerial benefit from knowledge search: A paradigm shift? , 2006, Inf. Manag..

[3]  Stan Oliver,et al.  How to develop knowledge culture in organizations? A multiple case study of large distributed organizations , 2006, J. Knowl. Manag..

[4]  Andrew H. Van de Ven,et al.  Running in Packs to Develop Knowledge-Intensive Technologies , 2005, MIS Q..

[5]  Kun Chang Lee,et al.  KMPI: measuring knowledge management performance , 2005, Inf. Manag..

[6]  Robert O. Briggs,et al.  On the Convergence of Knowledge Management and Groupware , 2004, CRIWG.

[7]  Aybüke Aurum,et al.  Knowledge management in software engineering - describing the process , 2004, 2004 Australian Software Engineering Conference. Proceedings..

[8]  Daniel Andriessen,et al.  Making Sense of Intellectual Capital , 2004 .

[9]  Marjorie A. Lyles,et al.  The Blackwell handbook of organizational learning and knowledge management , 2003 .

[10]  Robert E. Cole,et al.  From a Firm-Based to a Community-Based Model of Knowledge Creation: The Case of the Linux Kernel Development , 2003, Organ. Sci..

[11]  Atreyi Kankanhalli,et al.  The role of IT in successful knowledge management initiatives , 2003, CACM.

[12]  Ali E. Akgün,et al.  Organizational Learning: A Socio-Cognitive Framework , 2003 .

[13]  John S. Edwards,et al.  Managing software engineers and their knowledge , 2003 .

[14]  William R. King.  The effective knowledge organization , 2003 .

[15]  Beth A. Bechky.  Sharing Meaning Across Occupational Communities: The Transformation of Understanding on a Production Floor , 2003, Organ. Sci..

[16]  Jeffrey Pfeffer,et al.  Valuing Internal vs. External Knowledge: Explaining the Preference for Outsiders , 2003, Manag. Sci..

[17]  Mark W. McElroy,et al.  The New Knowledge Management , 2000 .

[18]  Scott McCoy,et al.  The most important issues in knowledge management , 2002, CACM.

[19]  Ita Richardson,et al.  Identification of Software Process Knowledge Management , 2002, Softw. Process. Improv. Pract..

[20]  M. Lindvall,et al.  Knowledge management in software engineering , 2002, IEEE Software.

[21]  Päivi Parviainen,et al.  Improving Knowledge Management in Software Reuse Process , 2001, PROFES.

[22]  M. Lynne Markus,et al.  Toward A Theory of Knowledge Reuse : Types of Knowledge Reuse Situations and Factors in Reuse Success , 2022 .

[23]  Dorothy E. Leidner,et al.  Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues , 2001, MIS Q..

[24]  Jennifer Preece,et al.  Virtual community knowledge evolution , 2001, Proceedings of the 34th Annual Hawaii International Conference on System Sciences.

[25]  Jerry Honeycutt,et al.  Knowledge Management Strategies , 2000 .

[26]  Amrit Tiwana,et al.  The Knowledge Management Toolkit: Practical Techniques for Building a Knowledge Management System with Cdrom , 1999 .

[27]  Michael H. Zack,et al.  Developing a Knowledge Strategy , 1999 .

[28]  Morten T. Hansen,et al.  What's your strategy for managing knowledge? , 1999, Harvard business review.

[29]  Steven M. Shaker,et al.  The WarRoom Guide to Competitive Intelligence , 1998 .

[30]  Paul S. Goodman,et al.  Computer-Aided Systems and Communities: Mechanisms for Organizational Learning in Distributed Environments , 1998, MIS Q..

[31]  Carla O'Dell,et al.  If Only We Knew What We Know: Identification and Transfer of Internal Best Practices , 1998 .

[32]  Thomas H. Davenport,et al.  Book review:Working knowledge: How organizations manage what they know. Thomas H. Davenport and Laurence Prusak. Harvard Business School Press, 1998. $29.95US. ISBN 0‐87584‐655‐6 , 1998 .

[33]  L. Edvinsson.  Developing intellectual capital at Skandia , 1997 .

[34]  K. Wiig.  Integrating intellectual capital and knowledge management , 1997 .

[35]  R. Grant.  Toward a Knowledge-Based Theory of the Firm,” Strategic Management Journal (17), pp. , 1996 .

[36]  W. Powell,et al.  Interorganizational Collaboration and the Locus of Innovation: Networks of Learning in Biotechnology. , 1996 .

[37]  N. Dixon.  The Organizational Learning Cycle: How We Can Learn Collectively , 1994 .

[38]  E. Hippel.  Sticky Information and the Locus of Problem Solving: Implications for Innovation , 1994 .

[39]  I. Nonaka.  A Dynamic Theory of Organizational Knowledge Creation , 1994 .

[40]  David Lei,et al.  Management practices in learning organizations , 1992 .

[41]  G. Huber.  Organizational Learning: The Contributing Processes and the Literatures , 1991 .

[42]  William R. King.  The Critical Role of Information Processing in Creating an Effective Knowledge Organization , 2006, J. Database Manag..

[43]  Mark E. Nissen,et al.  An Extended Model of Knowledge-Flow Dynamics , 2002, Commun. Assoc. Inf. Syst..

[44]  Michael H. Zack,et al.  Managing Codified Knowledge , 1999 .

[45]  Gilbert Probst,et al.  Organizational learning : the competitive advantage of the future , 1997 .

[46]  Mark S. Ackerman,et al.  Collaborative Refinery: A Collaborative Information Workspace for the World Wide Web , 1997 .

[47]  M. Polanyi.  Chapter 7 – The Tacit Dimension , 1997 .

[48]  P. Paulus,et al.  Idea Generation in Groups : A Basis for Creativity in Organizations , 1994 .

[49]  J. Rockart.  Chief executives define their own data needs. , 1979, Harvard business review.