그림자노동 차원에서 본 IT 사용자의 비밀번호 변경행동 연구

Purpose The purpose of this study is to explain the mechanism of user behaviors in password reset context based on descriptive data from conducting interviews. Specifically, this study attempted to describe the process of changing password from the shadow work perspective. Design/methodology/approach This study has interviewed 8 participants who can freely use numerous online web-sites. This study also employed the grounded theory methodology to analyze interview manuscripts. After conducting analyzing the manuscripts, this study has extracted 46 codes in the coding steps and ultimately presented 8 categories by combining similar concepts from those codes. Findings According to the results, this study provides new viewpoints to explain unique user behavior in the password reset context by capturing the shadow work based on the results. This study further offers practical implications to numerous practitioners by finding various codes, which related to users'' reaction and behavior.