论文信息 - Exploring new service models: Can consolidating public service points improve response to customer needs?

Exploring new service models: Can consolidating public service points improve response to customer needs?

Abstract This article describes an experimental “integrated service point” that combines the desks and staff who perform reference and circulation at one of M.I.T.’s five main libraries. The Integrated Service Point concept was previously presented as “United We Stand, Divided We Fail?” at the April 1999 ACRL conference in Detroit.

Lisa R. Horowitz | L. Horowitz | Pat Flanagan | Patrick Flanagan

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