Maturity Models in Industrial Internet: a Review

Abstract The introduction of assembly lines in industrial plants marked the beginning of the third industrial revolution. The support of information technology has enabled continuous progresses, up to the digitalisation of the processes. In this context, the further innovation characterised by the introduction of Cyber-Physical Systems and other enabling technologies has allowed the fourth industrial revolution. Proposed by the German government, Industry 4.0 appealed to both researchers and practitioners. Since the appearance of the term Industry 4.0, the linked-term Industrial Internet has been introduced to indicate the technology stack and knowledge management required by Industry 4.0. Industrial Internet makes a factory smart by applying advanced information and communication systems and future-oriented technologies, as well as new principles of knowledge management. Undeniably, such a system introduces greater complexity in terms of technologies, knowledge and socio-cultural aspects. Companies are often unprepared to deal with innovation issues, because they lack knowledge and competences and they are not culturally prepared for the relative novelties, but especially because they lack the necessary technological pre-requisites to develop the appropriate technology stack. From this perspective, different models of maturity have been developed, both in academic and technical environments, to support companies in understanding their position within the paradigm of the Industrial Internet. Starting from a quantitative review of the maturity models designed in the general literature, this article develops a qualitative review of the models applied in Industry 4.0, characterising all relevant models and proposing future perspectives to improve existing models and develop new ones.