Errors: An Inherent Part of Human-System Performance

In this chapter we consider how errors contribute to accidents, large and small, and what we can do about them. We discuss the problem of post-hoc analyses, the types of human error that can occur, and how to design systems in such a way that the errors can be appropriately managed. The examples illustrate how user’s characteristics in terms of psycho-physiology, fatigue, cognitive processing, and social situations can all contribute to failures. We especially note the importance of Norman’s (and others’) main guideline about needing to design for error.

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