Smart Product Design Process through the Implementation of a Fuzzy Kano-AHP-DEMATEL-QFD Approach

Product design has become a critical process for the healthcare technology industry, given the ever-changing demands, vague customer requirements, and interrelations among design criteria. This paper proposed a novel integration of fuzzy Kano, Analytic Hierarchy Process (AHP), Decision Making Trial and Evaluation Laboratory (DEMATEL), and Quality Function Deployment (QFD) to translate customer needs into product characteristics and prioritize design alternatives considering interdependence and vagueness. First, the customer requirements were established. Second, the fuzzy KANO was applied to calculate the impact of each requirement, often vague, on customer satisfaction. Third, design alternatives were defined, while the requirements’ weights were calculated using AHP. DEMATEL was later implemented for evaluating the interdependence among alternatives. Finally, QFD was employed to select the best design. A hip replacement surgery aid device for elderly people was used for validation. In this case, collateral issues were the most important requirement, while code change was the best-ranked design.

[1]  Abbas Mardani,et al.  Multiple criteria decision-making techniques and their applications – a review of the literature from 2000 to 2014 , 2015 .

[2]  Thomas L. Saaty,et al.  THE ANALYTIC HIERARCHY PROCESS IN CONFLICT MANAGEMENT , 1990 .

[3]  Yu-Cheng Lee,et al.  Quality function deployment implementation based on Fuzzy Kano model: An application in PLM system , 2008, Comput. Ind. Eng..

[4]  G. Tontini.  Integrating the Kano Model and QFD for Designing New Products , 2007 .

[5]  Gwo-Hshiung Tzeng,et al.  Airline safety measurement using a hybrid model , 2007 .

[6]  Wei-Wen Wu,et al.  Developing global managers' competencies using the fuzzy DEMATEL method , 2007, Expert Syst. Appl..

[7]  Antonio Fiorentino,et al.  Hip Prosthesis Design. Market Analysis, New Perspectives and an Innovative Solution , 2013 .

[8]  Xin Guo Ming,et al.  Quantification and integration of an improved Kano model into QFD based on multi-population adaptive genetic algorithm , 2017, Comput. Ind. Eng..

[9]  Fabio De Felice,et al.  The analytic decision‐making preference model to evaluate the disaster readiness in emergency departments: The A.D.T. model , 2017 .

[10]  Andrew W. H. Ip,et al.  Analyze the healthcare service requirement using fuzzy QFD , 2015, Comput. Ind..

[11]  Astrid Oddershede,et al.  ICT Support Assessment in Primary School Teaching and Learning through AHP , 2015, ITQM.

[12]  Francisco Rodrigues Lima Junior,et al.  A multicriteria approach based on fuzzy QFD for choosing criteria for supplier selection , 2016, Comput. Ind. Eng..

[13]  Hosna Pakizehkar,et al.  The Application of Integration of Kano's Model, AHP Technique and QFD Matrix in Prioritizing the Bank's Substructions , 2016 .

[14]  M Wu,et al.  A continuous fuzzy Kano’s model for customer requirements analysis in product development , 2012 .

[15]  Andrew Walters,et al.  Barriers to user-centred design in the development of bespoke medical devices: A manufacturers’ view , 2012 .

[16]  Paul Young,et al.  Supplier selection paradigm: An integrated hierarchical QFD methodology under multiple-criteria environment , 2010, Appl. Soft Comput..

[17]  Yong Lin,et al.  QFD‐based modular logistics service design , 2011 .

[18]  Liang-Hsuan Chen,et al.  A fuzzy nonlinear model for quality function deployment considering Kano's concept , 2008, Math. Comput. Model..

[19]  Sundar Krishnamurty,et al.  An information model to support user-centered design of medical devices , 2016, J. Biomed. Informatics.

[20]  Xinguo Ming,et al.  Explore and evaluate innovative value propositions for smart product service system: A novel graphics-based rough-fuzzy DEMATEL method , 2020 .

[21]  S. Si,et al.  DEMATEL Technique: A Systematic Review of the State-of-the-Art Literature on Methodologies and Applications , 2018 .

[22]  Hueiju Yu,et al.  Integrating Kano model with strategic experiential modules in developing ICT‐enabled services: An empirical study , 2012 .

[23]  Alon Wolf,et al.  Cup Alignment Error Model for Total Hip Arthroplasty , 2005, Clinical orthopaedics and related research.

[24]  Gwo-Hshiung Tzeng,et al.  Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL , 2007, Expert Syst. Appl..

[25]  Heriberto Felizzola Jiménez,et al.  Comparative Analysis between ANP and ANP- DEMATEL for Six Sigma Project Selection Process in a Healthcare Provider , 2014, IWAAL.

[26]  Chih-Hsuan Wang,et al.  Using quality function deployment for collaborative product design and optimal selection of module mix , 2012, Comput. Ind. Eng..

[27]  Radosław Wolniak,et al.  The use of QFD method advantages and limitation , 2018 .

[28]  Joshua D. Harris,et al.  Hip Dislocation or Subluxation After Hip Arthroscopy: A Systematic Review. , 2016, Arthroscopy : the journal of arthroscopic & related surgery : official publication of the Arthroscopy Association of North America and the International Arthroscopy Association.

[29]  Elizabeth A. Cudney,et al.  The application of Kano model in the healthcare industry: a systematic literature review , 2019 .

[30]  Felisa M. Córdova,et al.  Decision Model for Assessing Healthcare ICT Support Implications: User Perception , 2014, Int. J. Comput. Commun. Control.

[31]  Miguel Angel Ortiz Barrios,et al.  An integrated approach of AHP-DEMATEL methods applied for the selection of allied hospitals in outpatient service , 2016, Int. J. Medical Eng. Informatics.

[32]  Fernando F Espinosa,et al.  Selección de Estrategias de Mejoramiento de las Condiciones de Trabajo para la Función Mantenimiento Utilizando la Metodología MCDA Constructivista , 2013 .

[33]  Ahmad Mumani,et al.  An integration of a QFD model with Fuzzy-ANP approach for determining the importance weights for engineering characteristics of the proposed wheelchair design , 2020, Appl. Soft Comput..

[34]  Sylvain Kubler,et al.  A state-of the-art survey & testbed of fuzzy AHP (FAHP) applications , 2016, Expert Syst. Appl..

[35]  Liberatina Carmela Santillo,et al.  Use of the AHP methodology in system dynamics: Modelling and simulation for health technology assessments to determine the correct prosthesis choice for hernia diseases. , 2018, Mathematical biosciences.

[36]  Prasenjit Chatterjee,et al.  Integrated QFD-MCDM framework for green supplier selection , 2017 .

[37]  Hsiu-Yuan Hu,et al.  Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis , 2012 .

[38]  Miguel Angel Ortiz Barrios,et al.  An AHP-Topsis Integrated Model for Selecting the Most Appropriate Tomography Equipment , 2016, Int. J. Inf. Technol. Decis. Mak..

[39]  Y. Moubachir,et al.  A New Approach for the Transition between QFD Phases , 2015 .

[40]  Minggang Yang,et al.  Integrating Evaluation Grid Method and Fuzzy Quality Function Deployment to New Product Development , 2018, Mathematical Problems in Engineering.

[41]  Rosaria de F. S. M. Russo,et al.  Criteria in AHP: A Systematic Review of Literature , 2015, ITQM.

[42]  Ting Wang,et al.  Quantification and integration of Kano’s model into QFD for optimising product design , 2014 .

[43]  Riri Satria,et al.  The Use of Analytic Hierarchy Process for Software Development Method Selection: A Perspective of e-Government in Indonesia , 2017 .

[44]  B. B. Zaidan,et al.  Evaluation and selection of open-source EMR software packages based on integrated AHP and TOPSIS , 2015, J. Biomed. Informatics.

[45]  R. Rajesh,et al.  Factors influencing the adoption of ICT tools in Kerala marine fisheries sector: an analytic hierarchy process approach , 2018, Technol. Anal. Strateg. Manag..

[46]  Miguel Ortíz-Barrios,et al.  Strategic hybrid approach for selecting suppliers of high‐density polyethylene , 2017 .

[47]  Amitava Ray,et al.  Supplier Selection: Integrated Theory using DEMATEL and Quality Function Deployment Methodology , 2012 .

[48]  Ming-Lu Wu,et al.  Quality function deployment: A literature review , 2002, Eur. J. Oper. Res..

[49]  Sarah Sharples,et al.  Medical device design in context: A model of user-device interaction and consequences , 2012, Displays.

[50]  Gülçin Büyüközkan,et al.  A novel hybrid MCDM approach based on fuzzy DEMATEL, fuzzy ANP and fuzzy TOPSIS to evaluate green suppliers , 2012, Expert Syst. Appl..

[51]  Wen-Shiung Lee,et al.  Analysis of decision making factors for equity investment by DEMATEL and Analytic Network Process , 2011, Expert Syst. Appl..

[52]  G. Tzeng,et al.  Marketing strategy based on customer behaviour for the LCD-TV , 2006 .

[53]  Jeffrey M. Muir,et al.  A Smart Tool for Intraoperative Leg Length Targeting in Total Hip Arthroplasty: A Retrospective Cohort Study , 2016, The open orthopaedics journal.

[54]  Enrico Vezzetti,et al.  Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis , 2017, Comput. Ind..

[55]  Elizabeth Murphy,et al.  Medical device development: the challenge for ergonomics. , 2008, Applied ergonomics.

[56]  K. Tan,et al.  Integrating Kano's model in the planning matrix of quality function deployment , 2000 .

[57]  VezzettiEnrico,et al.  Kano qualitative vs quantitative approaches , 2017 .

[58]  H. Noordmans,et al.  Challenges in the design and regulatory approval of 3D-printed surgical implants: a two-case series. , 2019, The Lancet. Digital health.

[59]  Solomon Tesfamariam,et al.  Framework for prioritizing infrastructure user expectations using Quality Function Deployment (QFD) , 2017 .

[60]  Felix T. S. Chan,et al.  Evaluating the Drivers to Information and Communication Technology for Effective Sustainability Initiatives in Supply Chains , 2017, Int. J. Inf. Technol. Decis. Mak..

[61]  Peter Madzík,et al.  Increasing accuracy of the Kano model – a case study , 2018 .

[62]  Mehtap Dursun,et al.  An Integrated DEMATEL-QFD Model for Medical Supplier Selection , 2014 .

[63]  Jie Xu,et al.  An integrated method of rough set, Kano's model and AHP for rating customer requirements' final importance , 2009, Expert Syst. Appl..

[64]  A. Petrillo,et al.  An integrated approach to evaluate the risk of adverse events in hospital sector , 2018, Management Decision.

[65]  Juite Wang,et al.  Combining fuzzy AHP and fuzzy Kano to optimize product varieties for smart cameras: A zero-one integer programming perspective , 2014, Appl. Soft Comput..

[66]  A. Geissler,et al.  Utilization rates of hip arthroplasty in OECD countries. , 2014, Osteoarthritis and cartilage.