A Case Study on the Organizational Adoption and Implementation of Knowledge Management System

Knowledge management (KM) and knowledge management systems (KMS) have been paid much attention by both researchers and practitioners. Yet little is known about the enabling factors in organizational KMS adoption. In this paper, we first review the technology adoption literature at individual and organizational levels to investigate the factors of adoption in a general sense. Then, we specifically synthesize the factors with respect to the adoption of KMS by organizations. An exploratory case study is conducted to help understand the mechanism of KMS adoption. Three major forces are concluded as: (1) environmental context, (2) organizational context, and (3) technology characteristics. Some lessons from the proposed KMS experiences in the case are suggested for other companies’ attempting to adopt KMS in their practice.

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