Managing Risk in Small and Medium Enterprises (SMEs) Supply Chains' Using Quality Function Deployment (QFD) Approach

Supply chain risk management (SCRM) is the process of risk mitigation in supply chains achieved through collaboration, coordination and application of risk management tools among the partners, to ensure continuity coupled with long-term profitability of the supply chain. Supply chain risks emanate from multiple sources and similarly risk mitigation in supply chains is dependent on several variables. The most difficult part of supply chain risk management is prioritizing risks and an understanding of the relationships among various types of risks and risk mitigation variables. Drawing from the standard framework, in this research a modified house of quality is developed to understand the relationships between various supply chain risks and risk mitigation variables. It helps to prioritize various risks and understand the current status of the supply chain and the deficient areas with regard to risk mitigation capabilities. The structured QFD process provides the supply chain managers a conceptual map that enables the improvement of planning and control of various risks that could impact a supply chain.

[1]  J. Hallikas,et al.  Investment decision-making in supplier networks: Management of risk , 2006 .

[2]  Gonca Tuncel,et al.  Risk assessment and management for supply chain networks: A case study , 2010, Comput. Ind..

[3]  Kevin B. Hendricks,et al.  The effect of supply chain glitches on shareholder wealth , 2003 .

[4]  Alfred Strauss,et al.  Lifecycle Assessment of Structures and Probabilistic Performance Approaches , 2015 .

[5]  Michael Quayle.  A study of supply chain management practice in UK industrial SMEs , 2003 .

[6]  Jörn-Henrik Thun,et al.  An empirical analysis of supply chain risk management in the German automotive industry , 2011 .

[7]  J. Hallikas,et al.  Risk management processes in supplier networks , 2004 .

[8]  Liborio Cavaleri,et al.  Agrigento Cathedral: Experimental Campaign and Study of Damage Evolution Addressed to the Assessment of the Collapse Risk , 2015 .

[9]  Vijayan Sugumaran,et al.  Concepts, Methodologies, Tools, and Applications , 2007 .

[10]  N. Nagesha,et al.  Role of energy efficiency in sustainable development of small-scale industry clusters: an empirical study , 2008 .

[11]  Thomas J. Crowe,et al.  Using quality function deployment in manufacturing strategic planning , 1996 .

[12]  Rahim Tafazolli,et al.  Intrusion Detection in Vehicular Ad-Hoc Networks on Lower Layers , 2014 .

[13]  José Rodellar,et al.  New Features for Damage Detection and Their Temperature Stability , 2020, Virtual and Mobile Healthcare.

[14]  J. L. Cavinato.  Supply chain logistics risks: From the back room to the board room , 2004 .

[15]  Thomas Yew Sing Lee.  Supply Chain Risk Management , 2008, Int. J. Inf. Decis. Sci..

[16]  W. C. Benton,et al.  Supplier evaluations: communication strategies to improve supplier performance , 2004 .

[17]  Allan S. Carrie,et al.  Integrated clusters – the future basis of competition , 1999 .

[18]  Dailun Shi,et al.  A review of enterprise supply chain risk management , 2004 .

[19]  M. Faisal.  Benchmarking supply chains on risk dimensions , 2009 .

[20]  P. Finch.  Supply chain risk management , 2004 .

[21]  M. Christopher,et al.  Supply chain risk management: outlining an agenda for future research , 2003 .

[22]  D. Neiger,et al.  Supply chain risk identification with value-focused process engineering , 2009 .

[23]  Diego Alexander Tibaduiza Burgos,et al.  Emerging Design Solutions in Structural Health Monitoring Systems , 2015 .

[24]  J. Cramer,et al.  Organising corporate social responsibility in international product chains , 2008 .

[25]  Larry C. Giunipero,et al.  World‐Class Purchasing Skills: An Empirical Investigation , 2000 .

[26]  M. Christopher,et al.  Building the Resilient Supply Chain , 2004 .

[27]  Angappa Gunasekaran,et al.  Agile supply chain capabilities: Determinants of competitive objectives , 2004, Eur. J. Oper. Res..

[28]  Vijay R. Kannan,et al.  Supply Chain Management: An Empirical Study of its Impact on Performance , 1999 .

[29]  Mark D. Treleven,et al.  A risk/benefit analysis of sourcing strategies: Single vs. multiple sourcing , 1988 .

[30]  Jennifer Blackhurst,et al.  The Severity of Supply Chain Disruptions: Design Characteristics and Mitigation Capabilities , 2007, Decis. Sci..

[31]  C. Voss,et al.  The impact of supply chain relationship quality on quality performance , 2005 .

[32]  Gregory V. Frazier,et al.  An analysis of job dissatisfaction and turnover to reduce global supply chain risk: Evidence from China , 2009 .

[33]  A. L. Narasimha Reddy,et al.  Mitigation of DoS attacks through QoS regulation , 2004, Microprocess. Microsystems.

[34]  S. Chopra,et al.  Managing Risk To Avoid Supply-Chain Breakdown , 2004 .

[35]  A. Oke,et al.  Managing disruptions in supply chains: A case study of a retail supply chain , 2009 .

[36]  L. Ojala,et al.  Benchmarking the collaboration in the supply chain , 2006 .

[37]  Robert E. Spekman,et al.  Risky business: expanding the discussion on risk and the extended enterprise , 2004 .

[38]  Mary Jo Waits,et al.  The Added Value of the Industry Cluster Approach to Economic Analysis, Strategy Development, and Service Delivery , 2000 .

[39]  Luis Eduardo Mujica,et al.  An Implementation of a Complete Methodology for Wind Energy Structures Health Monitoring , 2015 .

[40]  N. Rajeev,et al.  Inventory management in small and medium enterprises , 2008 .

[41]  Katherine Sarah Bailey,et al.  Managing information flows for improved value chain performance , 2005 .

[42]  M. H. Bala Subrahmanya,et al.  Development strategies for Indian SMEs: promoting linkages with global transnational corporations , 2007 .

[43]  R. Handfield,et al.  The role of trust and relationship structure in improving supply chain responsiveness , 2002 .

[44]  Ravi Shankar,et al.  Mapping supply chains on risk and customer sensitivity dimensions , 2006, Ind. Manag. Data Syst..

[45]  Ans Kolk,et al.  The Effectiveness of Self-regulation:: Corporate Codes of Conduct and Child Labour , 2002 .

[46]  H. Walker,et al.  Risk in supply networks , 2003 .

[47]  Timon C. Du,et al.  Constructing federated databases in coordinated supply chains , 2003, Decis. Support Syst..

[48]  O. Tang,et al.  Identifying risk issues and research advancements in supply chain risk management , 2011 .

[49]  S. G. Deshmukh,et al.  Advanced manufacturing technology implementation: Evidence from Indian small and medium enterprises (SMEs) , 2005 .

[50]  Ravi Kathuria,et al.  Competitive priorities and strategic consensus in emerging economies: evidence from India , 2010 .

[51]  Panagiotis G. Asteris,et al.  Handbook of Research on Seismic Assessment and Rehabilitation of Historic Structures , 2015 .

[52]  H. Peck.  Drivers of supply chain vulnerability: an integrated framework , 2005 .

[53]  J. Hauser,et al.  The House of Quality , 1988 .

[54]  Desheng Dash Wu,et al.  A review of enterprise risk management in supply chain , 2010, Kybernetes.

[55]  Christopher S. Tang.  Robust strategies for mitigating supply chain disruptions , 2006 .

[56]  Stephan M. Wagner,et al.  Capabilities for managing a portfolio of supplier relationships , 2002 .

[57]  A. Raman,et al.  Aligning incentives in supply chains. , 2004, Harvard business review.

[58]  A. Gunasekaran,et al.  A framework for supply chain performance measurement , 2004 .

[59]  J. R. Carter,et al.  An analysis of supply risk assessment techniques , 2004 .

[60]  Michael J. Shaw,et al.  Information-Based Manufacturing with the Web , 2000 .

[61]  Trevor S. Hale,et al.  Improving supply chain disaster preparedness: A decision process for secure site location , 2005 .

[62]  Tero Päivärinta,et al.  Genre-Based Approach to Assessing Information and Knowledge Security Risks , 2014, Int. J. Knowl. Manag..

[63]  A. M. Rawani,et al.  Quality function deployment: a comprehensive literature review , 2008, Int. J. Data Anal. Tech. Strateg..

[64]  Piet Rietveld,et al.  Upgrading Traditional Technologies in Small-Scale Industry Clusters: Collaboration and Innovation Adoption in Indonesia. , 2001 .

[65]  Richard J. Arend,et al.  Small business and supply chain management: is there a fit? , 2005 .

[66]  P. Baker.  The design and operation of distribution centres within agile supply chains , 2008 .

[67]  Ravi Shankar,et al.  Supply chain risk management in SMEs: analysing the barriers , 2007 .

[68]  K. B. Hendricks,et al.  An Empirical Analysis of the Effect of Supply Chain Disruptions on Long‐Run Stock Price Performance and Equity Risk of the Firm , 2005 .

[69]  N. D. Burns,et al.  Rapid manufacturing: impact on supply chain methodologies and practice , 2007 .

[70]  Errol Rhoden.  People and processes — The Key Elements to Information Security , 2002 .

[71]  Hau L. Lee,et al.  Information distortion in a supply chain: the bullwhip effect , 1997 .

[72]  B. S. Sahay.  Understanding trust in supply chain relationships , 2003, Ind. Manag. Data Syst..

[73]  I. Chen,et al.  Towards a theory of supply chain management: the constructs and measurements , 2004 .

[74]  E. L. Nichols,et al.  Key issues in global supply base management , 2004 .

[75]  Markku Tuominen,et al.  Risk analysis and assessment in network environments: A dyadic case study , 2002 .

[76]  Richard Cardinali.  If the system fails, who is liable? , 1998 .

[77]  Hau L. Lee,et al.  Mitigating supply chain risk through improved confidence , 2004 .

[78]  Markus Biehl,et al.  Selecting internal and external supply chain functionality: The case of ERP systems versus electronic marketplaces , 2005, J. Enterp. Inf. Manag..

[79]  R. Eltantawy,et al.  Securing the upstream supply chain: a risk management approach , 2004 .

[80]  Per J. Agrell,et al.  Risk, information and incentives in telecom supply chains , 2004 .

[81]  G. Zsidisin,et al.  Purchasing organization involvement in risk assessments, contingency plans, and risk management: an exploratory study , 2000 .

[82]  Daly Paulose.  Teaching Case for Addressing Risks with Strategies in an International Airport Project , 2013 .

[83]  Ihsan Engin Bal,et al.  Historical Earthquake Damages to Domed Structures in Istanbul , 2015 .

[84]  R. Narasimhan,et al.  Perspectives on risk management in supply chains , 2009 .

[85]  Andreas Norrman,et al.  Ericsson’s Proactive Supply Chain Risk Management-approach After a Serious Supplier Accident , 2004 .

[86]  S. R. Devadasan,et al.  Conceptualisation of Total Six Sigma Function Deployment through literature snapshots , 2008 .

[87]  Pedro Arias-Sánchez,et al.  Laser Scanning for the Evaluation of Historic Structures , 2015 .

[88]  M. Barratt.  Understanding the meaning of collaboration in the supply chain , 2004 .

[89]  Thomas J. Kull,et al.  The risk of second-tier supplier failures in serial supply chains: Implications for order policies and distributor autonomy , 2008, Eur. J. Oper. Res..

[90]  M. E. Johnson,et al.  Learning from Toys: Lessons in Managing Supply Chain Risk from the Toy Industry , 2001 .

[91]  Peter E.D. Love,et al.  Applying concepts of fuzzy cognitive mapping to model: The IT/IS investment evaluation process , 2002 .

[92]  D. Elkins,et al.  18 WAYS TO GUARD AGAINST DISRUPTION , 2005 .

[93]  Milind Kumar Sharma,et al.  Analyzing the technical and scale efficiency of small industries in India: state-wise cluster study , 2010 .

[94]  Tiaojun Xiao,et al.  Coordination of a supply chain with a loss-averse retailer under two types of contracts , 2008, Int. J. Inf. Decis. Sci..

[95]  M. Christopher,et al.  The impact of product design on supply chain risk: A case study , 2008 .

[96]  Oladokun Sulaiman Olanrewaju.  Assessing Human Reliability Behaviour from Use of Technology for Ships Navigating within Coastal Water , 2014 .

[97]  Prabuddha Ganguli,et al.  Intellectual property rights: mothering innovations to markets , 2000 .

[98]  L. Whitman,et al.  Methodology to mitigate supplier risk in an aerospace supply chain , 2004 .

[99]  Vincenzo Gattulli,et al.  Seismic Performance of a Mixed Masonry-Reinforced Concrete Building , 2015 .

[100]  Constantinos Antoniou,et al.  Analysis of Passengers' Perception of Public Transport Quality and Performance , 2014, Int. J. Inf. Syst. Supply Chain Manag..

[101]  Vicky Manthou,et al.  Virtual e-Chain (VeC) model for supply chain collaboration , 2004 .

[102]  Charles Møller,et al.  ERP II: a conceptual framework for next-generation enterprise systems? , 2005, J. Enterp. Inf. Manag..

[103]  Jagjit Singh Srai,et al.  A supply network configuration perspective on international supply chain development , 2008 .

[104]  Brian Fynes,et al.  Strategic technology adoption: extending ERP across the supply chain , 2005, J. Enterp. Inf. Manag..

[105]  Michael J. Braunscheidel,et al.  The organizational antecedents of a firm’s supply chain agility for risk mitigation and response , 2009 .

[106]  Wen-Yau Liang,et al.  Agent-based demand forecast in multi-echelon supply chain , 2006, Decis. Support Syst..

[107]  Jun Xu,et al.  Sustaining Availability of Web Services under Distributed Denial of Service Attacks , 2003, IEEE Trans. Computers.

[108]  Stephan M. Wagner,et al.  Assessing the vulnerability of supply chains using graph theory , 2010 .

[109]  K. Celuch,et al.  A classification of business-to-business buying decisions: risk importance and probability as a framework for e-business benefits , 2004 .

[110]  Kevin McCormack,et al.  Supply Chain Risk in Turbulent Environments – A Conceptual Model for Managing Supply Chain Network Risk , 2009 .

[111]  Amy Z. Zeng,et al.  Single or dual sourcing: decision-making in the presence of supply chain disruption risks , 2009 .