Business Intelligence Success Factors: A Literature Review

Business intelligence (BI) is a strategically important practice in many organizations. Several studies have investigated the factors that contribute to BI success; however, an overview of the critical success factors (CSFs) involved is lacking in the extant literature. We have integrated the findings of 43 studies after conducting a building block search strategy, reference and citation search, and critical assessment of the identified papers. A framework of information system success was used to identify the CSFs and analyze how researchers identify information system success. We discovered 34 CSFs related to BI success. The distinct CSFs identified in the extant literature relate to project management skills (13 papers), management support (20 papers), and user involvement (11 papers). In the articles with operationalized BI success, we found several distinct factors: system quality (32 papers), net benefits (20 papers), information quality (19 papers), use (14 papers), and user satisfaction (9 papers). We extend the framework of information system success with four additional factors: vision and strategy, organizational structure, competency development, and organizational culture. In addition, we contribute to the extant research by extending the framework of information system success and identifying gaps in the extant literature. Furthermore, we contribute to practical implementation through an enhanced understanding of the CSFs related to BI success.

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