Evaluation of Tarbiat Modares University Digital Library from Users' Point of View

Since using DL services is physically simple, most users are willing to take advantage of these services. However, if DL does not meet the users’ expectations in terms of being up-to-date and the quality of content of resources, the users will lose their confidence in the services and the users’ tendency for revisiting the library will decrease. Purpose: The aim of this study is to evaluate the viewpoints of the users of Tarbiat Modares University DL, to determine its strengths and weaknesses, and give some recommendations to provide better services. Design/methodology/approach: The study was carried out by selecting 420 users of Tarbiat Modares University DL to learn about services provided by the library. This is an analytical survey and the data was collected by using two different questionnaires. Finding: The results obtained showed that 94.7% of all users have used the DL. 63.7% of the users got familiar with internet and have learned browsing the databases of the library through personal attempts and 32% learned about these items by attending educational workshops. Among the different services provided by the DL, the highest percentage of users (72.68%) used specialized websites. Totally, 62.5% of the study population was familiar with Rose-net network, and 51.8% of them use the network. Originality/Value: The study shows that Users tend to use the digital library are growing.