Breakthrough IT change management : how to get enduring change results

Dynamics of Change and Work Resistance to Change and Politics Develop Your Change Goals and Strategy Select Your Change Management Approach Determine Activities for Change Collect Information on Today's Work Define Your Long-Term Solution and Quick Hits Develop Your Change Implementation Strategy Plan Ahead for Change Get Quick Hit Results Measure Results and Generate Enthusiasm and Support Carry Out Major Change Build Momentum for Further Change Prevent Reversion and Fallback Implement New Technology and Systems Achieve Success in E-Business.