Addressing the people issues of process improvement activities at Oerlikon Aerospace

This paper describes the approach used by a defense contractor, since 1992, to address the issues raised when defining and implementing engineering and management processes. First are described the steps taken to define the software engineering process, the systems engineering process and the project management process. Then issues raised during the integration of the processes are described. Finally, the steps to address the management of change are discussed and lessons learned are presented. Copyright  1998 John Wiley & Sons Ltd