A human-centred methodology applied to decision support system design and evaluation in a railway network context

This article describes a methodological process for the design and evaluation of an interactive system in an industrial context. The process is called the U-model, and has been used in many projects since the early 1990s. The article describes a recent case study in which the U-model was adapted and used during a project involving the design of a decision support system intended for a railway investment context.

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