Critical Success Factors for the Transformation Process in Enterprise System Implementation

Organizations continue to deploy enterprise systems (ESs) to improve information flow, reduce costs, and increase operational efficiencies. Realization of these benefits can be enhanced if more is known about the preceding factors that enable transformation of ES data into successful outcomes. This study identifies the critical success factors (CSFs) that influence the process for transforming ES data into knowledge, which leads to business benefits from ES implementation. A multiple case study approach is used to examine how three hi-tech manufacturing companies in New Zealand have deployed an ES and, specifically, the CSFs that contributed to business benefits. The findings emphasize that benefit realization from an ES implementation is a holistic process that not only includes the essential data and technology factors, but also includes business strategy deployment, people and process management, and skills and competency development.

[1]  Maya Daneva,et al.  ERP requirements engineering practice: lessons learned , 2004, IEEE Software.

[2]  Jonas Hedman,et al.  The Impact of Enterprise Resource Planning Systems on Organizational Effectiveness: An Artifact Evaluation , 2002 .

[3]  N. Denzin,et al.  Strategies Of Qualitative Inquiry , 2012 .

[4]  L. Willcocks,et al.  Second-Wave Enterprise Resource Planning Systems: The Role of the CIO and IT Functions in ERP , 2000 .

[5]  Charlie C. Chen,et al.  Managing ERP Implementation Failure: A Project Management Perspective , 2009, IEEE Transactions on Engineering Management.

[6]  Leslie P. Willcocks,et al.  Enterprise resource planning: the role of the CIO and it function in ERP , 2000, CACM.

[7]  Stephen C. Wingreen,et al.  Examining user resistance and management strategies in enterprise system implementations , 2007, SIGMIS CPR '07.

[8]  J. Rockart.  Chief executives define their own data needs. , 1979, Harvard business review.

[9]  Nazmun Nahar,et al.  Prioritization of enterprise resource planning (ERP) systems success measures: viewpoints of two organizational stakeholder groups , 2006, SAC.

[10]  Thomas Kern,et al.  ERP critical success factors: an exploration of the contextual factors in public sector institutions , 2002, Proceedings of the 35th Annual Hawaii International Conference on System Sciences.

[11]  Keith C. C. Chan,et al.  Rescuing Troubled Software Projects by Team Transformation: A Case Study With an ERP Project , 2008, IEEE Transactions on Engineering Management.

[12]  Judy E. Scott,et al.  Managing risks in enterprise systems implementations , 2002, CACM.

[13]  M. Lynne Markus,et al.  Learning from adopters' experiences with ERP: problems encountered and success achieved , 2000, J. Inf. Technol..

[14]  Prasad Bingi,et al.  Critical Issues Affecting an ERP Implementation , 1999, Inf. Syst. Manag..

[15]  Ben Light,et al.  A Critical Success Factors Model for ERP Implementation , 1999, IEEE Softw..

[16]  Fiona Fui-Hoon Nah,et al.  ERP Implementation: Chief Information Officers' Perceptions of Critical Success Factors , 2003, Int. J. Hum. Comput. Interact..

[17]  Toni M. Somers,et al.  The impact of critical success factors across the stages of enterprise resource planning implementations , 2001, Proceedings of the 34th Annual Hawaii International Conference on System Sciences.

[18]  Sanjay Gosain,et al.  Enterprise Information Systems as Objects and Carriers of Institutional Forces: The New Iron Cage? , 2004, J. Assoc. Inf. Syst..

[19]  Andrew Stein,et al.  Change management the forgotten critical success factor in enterprise wide system implementations , 2004 .

[20]  Yuen-Tak Yu,et al.  Procurement of enterprise resource planning systems: experiences with some Hong Kong companies , 2006, ICSE.

[21]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[22]  T. Davenport.  Putting the enterprise into the enterprise system. , 1998, Harvard business review.

[23]  Suprateek Sarker,et al.  Using a case study to test the role of three key social enablers in ERP implementation , 2000, Inf. Manag..

[24]  Fiona Fui-Hoon Nah,et al.  Enterprise resource planning solutions and management , 2001 .