CESM: a Perceived Software Quality Assessment Tool

This paper presents CESM, a tool that could easily be integrated within any quality department’s toolkit. It also briefly discusses the external measurement philosophy, the techniques used for the perceived software quality assessment and the overall software measurement methodology. Although the paper presents in relative detail the CESM tool, emphasis has been placed on presenting how this tool has been integrated within our quality department toolkit and, most of all, how CESM or similar tools could be used by any software measurement team. The aim of this paper is twofold; firstly, it presents the CESM tool and, secondly, it offers an external measurement approach that could be adopted by any quality assurance team. It also aims to demonstrate how this, or similar tools that might be designed and produced in the future, could aid towards the difficult road of assessing and improving software quality.

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