An Empirical Application of the Delone and Mclean Model in the Kuwaiti Private Sector

An empirical application of the DeLone and McLean model in private sector organizations of Kuwait is presented. Seven organizations representing the seven sectors in the Kuwaiti Stock market participated. Certain direct associations between the variables in the original DeLone and McLean model were supported from initial correlation analysis. Subsequent regression analyses confirmed these associations. Information quality and system quality impact user satisfaction significantly. System usage has a significant influence on individual impact.

[1]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[2]  Peter B. Seddon.  A Respecification and Extension of the DeLone and McLean Model of IS Success , 1997, Inf. Syst. Res..

[3]  Helaiel Almutairi.  Evaluating information system success in public organizations : a theoretical model and empirical validation , 2001 .

[4]  Donna Weaver McCloskey,et al.  Evaluating Electronic Commerce Acceptance with the Technology Acceptance Model , 2004, J. Comput. Inf. Syst..

[5]  Khaled A. Alshare,et al.  Student-Instructor Perception of Computer Technologies in Developing Countries: The Case of Jordan , 2003, J. Comput. Inf. Syst..

[6]  Leon A. Kappelman,et al.  A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment , 1997 .

[7]  William J. Doll,et al.  Developing a multidimensional measure of system-use in an organizational context , 1998, Inf. Manag..

[8]  Sudesh M. Duggal.  Global Information Technology Management , 2002 .

[9]  Peter Mykytyn,et al.  Theory-Based Instrumentation to Measure the Intention to Use Electronic Commerce in Small and Medium Sized Businesses , 2004, J. Comput. Inf. Syst..

[10]  R. L. Archer,et al.  Research methods in social relations, 3rd ed. , 1976 .

[11]  R. Brislin.  The wording and translation of research instruments. , 1986 .

[12]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[13]  Jungwoo Lee,et al.  Discriminant Analysis of Technology Adoption Behavior: A Case of Internet Technologies in Small Businesses , 2004, J. Comput. Inf. Syst..

[14]  Jen-Her Wu,et al.  An Empirical Study of End-User Computing Acceptance Factors in Small and Medium Enterprises in Taiwan: Analyzed by Structural Equation Modeling , 2004, J. Comput. Inf. Syst..

[15]  Omar E. M. Khalil,et al.  The relationship between user satisfaction and systems usage: empirical evidence from Egypt , 1999 .

[16]  Thompson S. H. Teo,et al.  An empirical study of the performance impact of computerization in the retail industry , 1998 .

[17]  Peter B. Seddon,et al.  A Partial Test and Development of the DeLone and McLean Model of IS Success , 1994, ICIS.

[18]  Margaret Tan,et al.  The consequences of information technology acceptance on subsequent individual performance , 1997, Inf. Manag..

[19]  Carol Stoak Saunders,et al.  Measuring Performance of the Information Systems Function , 1992, J. Manag. Inf. Syst..

[20]  Mo Adam Mahmood,et al.  A Comprehensive Model for Measuring the Potential Impact of Information Technology on Organizational Strategic Variables , 1991 .

[21]  Adel M. Aladwani.  A Deeper Look at the Attitude-Behavior Consistency Assumption in Information Systems Satisfaction Research , 2003, J. Comput. Inf. Syst..

[22]  Mo Adam Mahmood,et al.  Effect of Organizational Maturity on End-Users' Satisfaction with Information Systems , 1986, J. Manag. Inf. Syst..

[23]  Sammy W. Pearson,et al.  Development of a Tool for Measuring and Analyzing Computer User Satisfaction , 1983 .

[24]  Juhani Iivari,et al.  User information satisfaction: IS implementability and effectiveness , 1994, Inf. Manag..

[25]  Magid Igbaria,et al.  Information technology usage dynamics in Nigeria: an empirical study , 1999 .

[26]  Magid Igbaria,et al.  Microcomputer applications: An empirical look at usage , 1989, Inf. Manag..

[27]  W. Doll,et al.  The development of a tool for measuring the perceived impact of information technology on work , 1999 .

[28]  Xianggui Qu,et al.  Multivariate Data Analysis , 2007, Technometrics.

[29]  Eldon Y. Li.  Perceived importance of information system success factors: A meta analysis of group differences , 1997, Inf. Manag..

[30]  Wanda J. Orlikowski,et al.  A Short Form Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use , 1987, J. Manag. Inf. Syst..