Operations strategies of banks — using new technologies for competitive advantage

Abstract This paper discusses how new technologies are being employed by various banks to streamline their operations and creating sustainable competitive advantage. We use a conceptual operations strategy framework consisting of four elements: mission, distinctive competence, objective and policies to discuss the managerial implications of new technologies employed by various banks. It is concluded that operations must be recognized as a strategic function in banking institutions and investment in new technologies should be strategically directed to strengthen various operations decisions such as quality, process, capacity and facility.