Usability heuristics for touchscreen-based mobile devices: update

The idea of usability as something optional and only applicable in latest stages of the development process is obsolete. Usability is very valuable for users, reason why counting with proper tools for assessing usability in products like touchscreen-based mobile devices is needed. One traditional usability evaluation method is the heuristic evaluation, where evaluators through the use of usability heuristics detect usability issues. In this paper we introduce a revised version of our previously proposed set of 12 usability heuristics for touchscreen-based mobile devices. Three types of validation experiments were performed: inquiry tests, heuristic evaluations and experts' opinion. Results supported and checked the utility of the proposal.

[1]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[2]  LeeYoung Seok,et al.  Systematic evaluation methodology for cell phone user interfaces , 2006 .

[3]  Jeongyun Heo,et al.  A framework for evaluating the usability of mobile phones based on multi-level, hierarchical model of usability factors , 2009, Interact. Comput..

[4]  Gunther Schiefer,et al.  Taxonomy for Mobile Terminals - A Selective Classification Scheme , 2008, ICE-B.

[5]  Virginica Rusu,et al.  Usability Heuristics for Touchscreen-based Mobile Devices , 2012, 2012 Ninth International Conference on Information Technology - New Generations.

[6]  Jakob Nielsen,et al.  Usability engineering , 1997, The Computer Science and Engineering Handbook.

[7]  Walter de Abreu Cybis,et al.  Usability Testing of Mobile Devices: A Comparison of Three Approaches , 2005, INTERACT.

[8]  Tonya L. Smith-Jackson,et al.  Systematic evaluation methodology for cell phone user interfaces , 2006, Interact. Comput..

[9]  Cristian Rusu,et al.  Usability Heuristics Validation through Empirical Evidences: A Touchscreen-Based Mobile Devices Proposal , 2012, 2012 31st International Conference of the Chilean Computer Science Society.

[10]  Virginica Rusu,et al.  A Methodology to Establish Usability Heuristics , 2011, ACHI 2011.

[11]  Sarah Sharples,et al.  The importance of usability in product choice: A mobile phone case study , 2009, Ergonomics.