Introduction PART ONE: FLEXIBILITY, QUALITY AND HRM IN MANUFACTURING Digital Equipment, Scotland - David Buchanan and James McCalman The VLSI Story Japanization in the UK - Nick Oliver and Barry Wilkinson Experiences from the Car Industry The Implementation of High-Performance Work-Teams - Sharon K Parker and Paul R Jackson Valleyco - Rick Delbridge and Mike Noon Total Quality on the Shopfloor A Greenfield Site - Helen Newell Cableco PART TWO: THE FLEXIBLE FIRM, MANPOWER PLANNING AND BARGAINING The Permanent Search for Temporary Staff - Dorothy Wong Finding New Employees for High Reliability Operations - Gary Brown The Open Door? Women and Equal Opportunity at Com//Co (North) - Janette Webb Multi-Plant Industrial Relations - Nicholas Kinnie Fast Foods PART THREE: DEVELOPING CULTURES OF QUALITY IN THE SERVICE SECTOR Culture and Commitment - Heather Hopfl British Airways Culture Change and Quality Improvement in British Rail - David E Guest, Riccardo Peccei and Amanda Fulcher Close to the Customer - Mick Marchington Employee Relations in Food Retailing Evaluating Teleworking in an Educational Establishment - Jean F Hartley and Mike Fitter PART FOUR: TOWARDS AN ENTERPRISE CULTURE? The Case of Aborted New-Company Formation - Gemma M Cox Organizational Failure or Emergent Potentiality? Decision-Making and Accounting - Janice Nahapiet Resource Allocation in the National Health Service Southglam - Michael Reed and Peter Anthony Managing Organizational Change in a District Health Authority The 'Perfect' Professional - Susan Walsh The Introduction of a Performance Appraisal System - Barbara Townley Ownership and Management - Nick Woodward The Case of Fulham Football Club PART FIVE: STRATEGY, STRUCTURE AND MANAGEMENT DEVELOPMENT IN A COMPETITIVE ENVIRONMENT Falkner Wilks - Tim Morris and Helen Lydka Managing Growth in a Professional Firm The Growing Pains of Harvey (Engineers) Ltd - Fiona E Mills Muddle in the Middle - Sue Dopson Restructuring in Autospares Management Development - John Storey A Tale of Two Companies Assessment for Development - Russell J Drakeley, Ivan T Robertson and Mike G Gregg Product Development - Ford Motor Co Ltd