Expert Systems in Production and Operations Management: Results of a Survey

I surveyed 74 knowledge engineers from private organizations to examine empirically the state of expert systems in these organizations. I asked the knowledge engineers to rate issues related to successful implementation, the extent of use in several areas, the original motivations for implementation, the perceived and quantified benefits of implementation, the interactions with end users, and the knowledge acquisition techniques they used to aid development. I report the results and describe some specific expert systems that the respondents' organizations have developed and are currently using.

[1]  Paul S. Goodman,et al.  The Human Side of Robotics: How Worker's React to a Robot , 1986 .

[2]  Efraim Turban,et al.  Integrating Expert Systems and Decision Support Systems , 1986, MIS Q..

[3]  Dorothy Leonard-Barton,et al.  The case for integrative innovation: an expert system at Digital , 1993 .

[4]  Steven P. Vallas,et al.  New Technology, Job Content, and Worker Alienation , 1988 .

[5]  Peter Mertens,et al.  Expert systems in production management: An assessment , 1986 .

[6]  A. L. Kidd,et al.  Knowledge acquisition for expert systems: a practical handbook , 1987 .

[7]  Andrew Kusiak,et al.  Expert systems for planning and scheduling manufacturing systems , 1988 .

[8]  David S. Prerau.  Selection of an Appropriate Domain for an Expert System , 1985, AI Mag..

[9]  R. Zmud.  An Examination of Push-Pull Theory Applied to Process Innovation in Knowledge Work , 1984 .

[10]  Yannis Bakos,et al.  Information Technology and Corporate Strategy: A Research Perspective , 2015, MIS Q..

[11]  H. Raghav Rao,et al.  Expert Systems in Production and Operations Management: Classification and Prospects , 1988 .

[12]  Daniel E. O'Leary,et al.  The organizational impact of expert systems , 1987 .

[13]  John J. Sviokla.  An examination of the impact of expert systems on the firm: the case of XCON , 1990 .

[14]  L. Bainbridge.  Ironies of Automation , 1982 .

[15]  Jon A. Turner,et al.  Computer mediated work: the interplay between technology and structured jobs , 1984, CACM.

[16]  Frederick Hayes-Roth.  The Knowledge-Based Expert System: A Tutorial , 1984, Computer.

[17]  Frederick Hayes-Roth,et al.  Knowledge-Based Expert Systems , 1984, Computer.

[18]  Anna Hart,et al.  Knowledge acquisition for expert systems , 1988 .

[19]  D. Leonard-Barton,et al.  Managerial influence in the implementation of new technology , 1988 .

[20]  Efraim Turban,et al.  Decision support and expert systems , 1993 .

[21]  David H. Coursey,et al.  Expert System Technology for Managerial Applications: A Typology , 1989 .