PERANCANGAN MODEL PENGUKURAN KINERJA SUPPLY CHAIN UNTUK MEMINIMASI KETERLAMBATAN PEMENUHAN PESANAN DI RBDH

PT. Batik Danar Hadi has some retailers in marketing its products. At the peak seasons three retailers located in Solo were observed and found 33% of order lateness occured every month. This order lateness mostly happened for blouse, which categorized as one of the best seller items. Complicated and long process happenend at the other two chains influenced the total order processing time and finally caused the order fulfillment lateness. This research is aim to design a model of performance measurement and to compile system proposal of supply chain to minimize the delay of order accomplishment in umah Batik Danar Hadi (RBDH). The model was developed from previous resulth such as Weston & Mass (1994), Simchi-Levi et al (2000) dan Beamon (2004) that are performance measure model by involving the four measurement variables: delivery to commit date, order fulfillment leadtime, response time, and make time. These four variables then measured and compared to the define target. The next step was try to improve the overall system by using Business Process Improvement concept. The results of this research describes the performance of four observed variables, all of them fall below the target. Improvement suggestions to the retailers is to implement the new sales reporting method which include a set of target and also the realizations. Then the Distribution Centre must try to minimize the non value added process in order to simplify the process and cut the total process time. Garment Division suggested to collecting the model's document in a better way to avoid the misscommunication and also implement the penalty cost policy to the late garment tailors. Keywords: performance measurement, supplai chain, minimizing the delay, business