Book review: ILKKA ARMINEN, Institutional Interaction: Studies of Talk at Work. Ashgate: Aldershot, 2005. Xv + 269 pp. ISBN 0754642852
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[2] Maurice Nevile,et al. Beyond the Black Box: Talk-In-Interaction in the Airline Cockpit , 2004 .
[3] P. Drew,et al. Talk at Work: Interaction in Institutional Settings. , 1994 .