From Introvert IT Systems to Extrovert e-Services: e-Government as an enabler for e-Citizens and e-Business A Framework of Principles paper initially presented in the Electronic Business and Electronic Work 2000 Conference

In an e-Government approach, focusing on the citizen as customer, the General Secretariat for Information Systems (GSIS) of the Greek Ministry of Economy and Finance has deployed TAXISnet, a pilot project offering VAT e-filing services directly to the general public, as a web-based extension to the TAXIS internal information system. Experience from TAXISnet development and operation has been generalized into a framework of critical success factors for deploying e- service schemes, as well as e-service-centered indicators for evaluating IT projects. GSIS has incorporated these methodological guidelines in its overall IT and business strategy for deploying horizontal e-service schemes and promoting e-services as a catalyst for administrative convergence.