Information kiosk based Indian e-governance service delivery: value chain based measurement and acceptance modelling

Globally, e-governance systems are evolving towards wider acceptance. Almost all the countries have embraced e-governance as part of their long term policy. Contemporary e-governance implementation efforts however, are not free from challenges. While some argue in favour of convergence among business, government, civil society etc., many feel citizen acceptance needs to be the primary objective. In cases like European Union (EU), citizen acceptance of e-governance services has become very important because of member-driven benefits. In developing countries, this challenge is enormous despite having prolific growth in e-governance infrastructure. In Indian context, e-governance infrastructure has evolved to a stage of consolidation. National e-Governance Plan (NeGP), National Knowledge Network (NKN) and Unique Identification Authority of India (UIDAI) etc., provide the scope for such consolidation [30]. In this paper, it is argued that value chain management approach is necessary to consolidate the efforts made so far. Consolidation needs wider citizen acceptance and value added services are the basic imperatives. This consolidation phase needs to ensure e-governance efforts having longer life cycles, better convergence and connected e-governance. A measurement and acceptance model is presented in this paper with some case studies drawn from India for validation.

[1]  Lai Tung.  Information Kiosk for Use in Electronic Commerce: Factors Affecting its Ease of Use and Usefulness , 2001, Bled eConference.

[2]  K. Toyoma.  The Challenge of Sustainability: the Difficulty of Operating Rural PC Kiosks , 2005, 2005 International Conference on Information and Communication Technologies.

[3]  Antoine Harfouche,et al.  eGovernment Implementation and Acceptance: Challenges to Increase Public eServices Take-Up in Lebanon , 2009 .

[4]  P. Bentler.  On the fit of models to covariances and methodology to the Bulletin. , 1992, Psychological bulletin.

[5]  Mehdi Khosrowpour,et al.  Practicing e-government : a global perspective , 2005 .

[6]  Rex B. Kline,et al.  Principles and Practice of Structural Equation Modeling , 1998 .

[7]  Line Dubé,et al.  Rigor in Information Systems Positivist Case Research: Current Practices , 2003, MIS Q..

[8]  Paul E. Spector.  Development of the Work Locus of Control Scale , 1988 .

[9]  M. Browne,et al.  Alternative Ways of Assessing Model Fit , 1992 .

[10]  Nimmi Rangaswamy.  Social Entrepreneurship as Critical Agency: A study of Rural Internet kiosks , 2006, 2006 International Conference on Information and Communication Technologies and Development.

[11]  Richard Heeks,et al.  Impact Assessment of ICT-for-Development Projects: A Compendium of Approaches , 2009 .

[12]  P. Bentler,et al.  Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives , 1999 .

[13]  Subhash Bhatnagar,et al.  E-Government: From Vision to Implementation - A Practical Guide With Case Studies , 2004 .

[14]  Allen S. Lee.  A Scientific Methodology for MIS Case Studies , 1989, MIS Q..

[15]  Rajanish Dass,et al.  Status of Common Service Center Program in India: Issues, Challenges and Emerging Practices for Rollout , 2011 .

[16]  R. Lennox,et al.  Conventional wisdom on measurement: A structural equation perspective. , 1991 .

[17]  J. Elashoff,et al.  Multiple Regression in Behavioral Research. , 1975 .

[18]  Bryan Hattingh,et al.  The competitive advantage , 2007 .

[19]  Harekrishna Misra.  Citizen-Centric Service Dimensions of Indian Rural E-Governance Systems: An Evaluation , 2012 .

[20]  R. Cranley,et al.  Multivariate Analysis—Methods and Applications , 1985 .

[21]  Graham K. Rand,et al.  Quantitative Applications in the Social Sciences , 1983 .

[22]  Jacob Cohen,et al.  Applied multiple regression/correlation analysis for the behavioral sciences , 1979 .

[23]  Karl G. Jöreskog,et al.  Lisrel 8: Structural Equation Modeling With the Simplis Command Language , 1993 .