BPM in Practice: Who Is Doing What?

This paper investigates the adoption of BPM, i.e., the use and deployment of BPM concepts in different kinds of organizations. A set of 33 completed, industrial BPM projects is analyzed based on project documentation and interviews with involved project members. In addition to the main study, which is conducted in the Netherlands, the paper also presents results of a replication study in Germany comprising six interview-based case studies and an international survey among 77 BPM experts. Thereby, various characteristics of BPM projects (such as a project's objective, strategic orientation or focus area) are analyzed to derive valuable insights both for practitioners performing BPM projects and for academics facing the challenge to support practitioners with innovative solutions in the field of BPM.

[1]  Jacob Cohen.  A Coefficient of Agreement for Nominal Scales , 1960 .

[2]  J. Fleiss.  Statistical methods for rates and proportions , 1974 .

[3]  J. Fleiss,et al.  Statistical methods for rates and proportions , 1973 .

[4]  J. R. Landis,et al.  The measurement of observer agreement for categorical data. , 1977, Biometrics.

[5]  K. Eisenhardt.  Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[6]  Frederik D. Wiersema,et al.  The Discipline of Market Leaders , 1995 .

[7]  Chung Yee Lee,et al.  Business process management: survey and methodology , 1995 .

[8]  Patrick Valduriez,et al.  Distributed and parallel database systems , 1996, CSUR.

[9]  Barrie G. Dale,et al.  Business process management: a review and evaluation , 1998, Bus. Process. Manag. J..

[10]  Colin Armistead,et al.  Business process management - lessons from European business , 1999, Bus. Process. Manag. J..

[11]  M. Hammer,et al.  How process enterprises really work. , 1999, Harvard business review.

[12]  R. Kaplan,et al.  Having trouble with your strategy? Then map it. , 2000, Harvard business review.

[13]  Frank Leymann,et al.  Web services and business process management , 2002, IBM Syst. J..

[14]  Kees M. van Hee,et al.  Workflow Management: Models, Methods, and Systems , 2002, Cooperative information systems.

[15]  Mathias Weske,et al.  Business Process Management: A Survey , 2003, Business Process Management.

[16]  Hajo A. Reijers,et al.  Design and control of workflow processes: business process management for the service industry , 2003 .

[17]  Ruth N. Kiraka,et al.  Managing organisations through a process‐based perspective: its challenges and benefits , 2005 .

[18]  J. Sim,et al.  The kappa statistic in reliability studies: use, interpretation, and sample size requirements. , 2005, Physical therapy.

[19]  Michael Rosemann,et al.  Towards a Business Process Management Maturity Model , 2005, ECIS.

[20]  Amit P. Sheth,et al.  An overview of workflow management: From process modeling to workflow automation infrastructure , 1995, Distributed and Parallel Databases.

[21]  Richard Hung.  Business process management as competitive advantage: a review and empirical study , 2006 .

[22]  Petri Hallikainen,et al.  Enterprise size matters: objectives and constraints of ERP adoption , 2007, J. Enterp. Inf. Manag..

[23]  Andreas L. Opdahl,et al.  What Makes Process Modelling Effective - Modelling or Project Factors? , 2007, BPSC.

[24]  Jan Mendling,et al.  Metrics for Process Models: Empirical Foundations of Verification, Error Prediction, and Guidelines for Correctness , 2008, Lecture Notes in Business Information Processing.

[25]  Manfred Reichert,et al.  Unleashing the Effectiveness of Process-Oriented Information Systems: Problem Analysis, Critical Success Factors, and Implications , 2008, IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews).

[26]  A. Tiwari,et al.  Business process perspectives: Theoretical developments vs. real-world practice , 2008 .

[27]  Ryan K. L. Ko,et al.  A computer scientist's introductory guide to business process management (BPM) , 2009, ACM Crossroads.

[28]  Eng Wah Lee,et al.  Business process management (BPM) standards: a survey , 2009, Bus. Process. Manag. J..