A BPR approach for ground handling process: a case study.

To achieve important improvements of the process performance measures such as quality, speed, service, and cost, fundamental rethinking and redesign of the underlying process is required. Numerous corporations have been forced to change their processes in order to survive in a highly competitive market. In this paper, a framework based on the IDEF3 methodology, and dynamic simulation for process analysis and reengineering is presented. This approach is used for analysis, diagnosis, and management of process changes represented with an IDEF3 model. To evaluate the impact of changes considered, support the process analysis, and to model performance of the proposed process, a dynamic simulation is used. Specifically, an Italian airport has been studied in order to demonstrate as the Business Process Reengineering could be a useful tool for helping managers in their decisions. The objective of this work is to demonstrate the performance breakthrough of a BPR technique to achieve dramatic improvements in critical measures of contemporary performance with respect to quality service and speed in the airlines cargo handling process.