Success Factors of e-Collaboration in Business Process Modeling

We identify the success factors of collaborative modeling of business processes by a qualitative analysis of the experiences of participants in group modeling sessions. The factors and their relations form a preliminary theoretical model of collaboration in modeling that extends existing models. The insights from this guided the improvement of a group modeling method and tool support which are in turn relevant outcomes of the design part of this study. We show in field experiments that the new method outperforms the conventional one.

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