The effects of firm actions on customers’ responses to product recall crises: analyzing an automobile recall in China
暂无分享,去创建一个
Jiuchang Wei | Dingtao Zhao | Ming Zhao | Dingtao Zhao | Jiuchang Wei | Fei Wang | Fei Wang | Ming Zhao
[1] Karla K. Gower,et al. Framing effect on the public's response to crisis: Human interest frame and crisis type influencing responsibility and blame , 2006 .
[2] Yitong Wang,et al. Product Quality Risk Perceptions and Decisions: Contaminated Pet Food and Lead‐Painted Toys , 2010, Risk analysis : an official publication of the Society for Risk Analysis.
[3] Thomas Kramer,et al. The Impact of Product Recalls on Future Product Reliability and Future Accidents: Evidence from the Automobile Industry , 2013 .
[4] W. T. Coombs,et al. Information and Compassion in Crisis Responses: A Test of Their Effects , 1999 .
[5] I. Ajzen. The theory of planned behavior , 1991 .
[6] Michael D. Pfarrer,et al. Managing the Message: The Effects of Firm Actions and Industry Spillovers on Media Coverage Following Wrongdoing , 2012 .
[7] Craig W. Trumbo,et al. Individual‐ and Community‐Level Effects on Risk Perception in Cancer Cluster Investigations , 2008, Risk analysis : an official publication of the Society for Risk Analysis.
[8] Patrick G. Maggitti,et al. Market Watch: Information and Availability Cascades Among the Media and Investors in the U.S. IPO Market , 2008 .
[9] L. R. Keller,et al. An Empirical Study of the Toxic Capsule Crisis in China: Risk Perceptions and Behavioral Responses , 2014, Risk analysis : an official publication of the Society for Risk Analysis.
[10] Scot Burton,et al. The Accuracy of Brand and Attribute Judgments: The Role of Information Relevancy, Product Experience, and Attribute-Relationship Schemata: , 2001 .
[11] V. Freimuth,et al. Multiple Health Risk Perception and Information Processing Among African Americans and Whites Living in Poverty , 2011, Risk analysis : an official publication of the Society for Risk Analysis.
[12] J. Sweeney,et al. The effect of knowledge types on consumer-perceived risk and adoption of genetically modified foods , 2007 .
[13] Margôt Kuttschreuter,et al. Psychological Determinants of Reactions to Food Risk Messages , 2006, Risk analysis : an official publication of the Society for Risk Analysis.
[14] James C. Anderson,et al. STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .
[15] M. Kuttschreuter. Communicating environmental risk in multiethnic communities , 2005 .
[16] Michael K. Lindell,et al. Household Decision Making and Evacuation in Response to Hurricane Lili , 2005 .
[17] Teun Terpstra,et al. Does Communicating (Flood) Risk Affect (Flood) Risk Perceptions? Results of a Quasi‐Experimental Study , 2009, Risk analysis : an official publication of the Society for Risk Analysis.
[18] W. T. Coombs,et al. How should a company respond to a product harm crisis? The role of corporate reputation and consumer-based cues , 2006 .
[19] Ortwin Renn,et al. The Risk Perception Paradox—Implications for Governance and Communication of Natural Hazards , 2013, Risk analysis : an official publication of the Society for Risk Analysis.
[20] Yong Liu,et al. Does a Firm's Product-Recall Strategy Affect Its Financial Value? An Examination of Strategic Alternatives during Product-Harm Crises , 2009 .
[21] J. J. Cronin,et al. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments , 2000 .
[22] Mathew L. A. Hayward,et al. Celebrity Firms: The Social Construction Of Market Popularity , 2006 .
[23] Michael K. Lindell,et al. Citizens’ Perceptions of Flood Hazard Adjustments , 2013 .
[24] Philippe De Maeyer,et al. The Informed Society: An Analysis of the Public's Information‐Seeking Behavior Regarding Coastal Flood Risks , 2012, Risk analysis : an official publication of the Society for Risk Analysis.
[25] David L. Deephouse,et al. Media Reputation as a Strategic Resource: An Integration of Mass Communication and Resource-Based Theories , 1999 .
[26] Ronald W. Perry,et al. Behavioral foundations of community emergency planning , 1992 .
[27] Chingching Chang. THE INTERPLAY OF PRODUCT CLASS KNOWLEDGE AND TRIAL EXPERIENCE IN ATTITUDE FORMATION , 2004 .
[28] V. Mitchell,et al. Understanding Consumers’ Behaviour: Can Perceived Risk Theory Help? , 1992 .
[29] E. Blair,et al. Functional compatibility risk and consumer preference for product bundles , 2006 .
[30] M. Brucks. The Effects of Product Class Knowledge on Information Search Behavior , 1985 .
[31] S. Dunwoody,et al. Proposed model of the relationship of risk information seeking and processing to the development of preventive behaviors. , 1999, Environmental research.
[32] Mooweon Rhee,et al. The Liability of Good Reputation: A Study of Product Recalls in the U.S. Automobile Industry , 2006, Organ. Sci..
[33] W. Timothy Coombs,et al. Attribution Theory as a guide for post-crisis communication research , 2007 .
[34] A. Roth,et al. The effect of an ambidextrous supply chain strategy on combinative competitive capabilities and business performance , 2010 .
[35] J. Gutteling,et al. Information needs and risk perception as predictors of risk information seeking , 2008 .
[36] M. Pillutla,et al. Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations , 2000 .
[37] M. Dekimpe,et al. The Impact of a Product-Harm Crisis on Marketing Effectiveness , 2007 .
[38] A. Parasuraman,et al. The Behavioral Consequences of Service Quality , 1996 .
[39] S. Dunwoody,et al. After the Flood , 2008 .
[40] C. V. Rossi,et al. Consumer Reaction to Product Recalls: Factors Influencing Product Judgement and Behavioural Intentions , 2007 .
[41] Michael K Lindell,et al. Households' Perceived Personal Risk and Responses in a Multihazard Environment , 2008, Risk analysis : an official publication of the Society for Risk Analysis.
[42] Michael K Lindell,et al. The Protective Action Decision Model: Theoretical Modifications and Additional Evidence , 2012, Risk analysis : an official publication of the Society for Risk Analysis.
[43] Tarun Kushwaha,et al. The Impact of Product Recalls on Future Product Reliability and Future Accidents: Evidence from the Automobile Industry , 2012 .
[44] Shuili Du,et al. Corporate Social Responsibility and Competitive Advantage: Overcoming the Trust Barrier , 2010, Manag. Sci..
[45] David L. Deephouse,et al. Avoiding Bad Press: Interpersonal Influence in Relations between CEOs and Journalists and the Consequences for Press Reporting About Firms and Their Leadership , 2010, Organ. Sci..